Perxona’s conversation memory feature allows the AI to continuously improve its responses based on past interactions, delivering a more personalized experience tailored to your needs. This article addresses common questions to help you get started quickly.
Q1. Does the AI remember previous conversations?
Yes. Perxona includes conversation memory, allowing the AI avatar to recall past interactions for more personalized responses.
Q2. Can I view conversation history?
Yes. You can access past conversations from the console to review, manage, or export them.
Q3. Can I turn off memory for specific interactions?
Memory settings are configurable. You can disable memory or clear specific sessions when needed.
Q4. How is memory data stored?
Conversation data is securely stored and encrypted. You can manage storage preferences in your organization settings.
Q5. Can memory improve customer experience?
Absolutely. Memory enables more natural follow-ups, consistent service, and a smarter AI avatar experience over time.
Q6. How long is conversation data retained?
User conversation history is retained for 30 days by default, and you can adjust this setting in your console.
Q7. What happens to memory data when I delete my account?
When you delete your account, all stored memory data—including past conversations and contextual records—will be permanently erased. This ensures full removal of personal interaction history from our system.
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