Perxona securely stores conversation records based on product functionality and customer needs, enabling the AI to continuously improve its responses. This article explains how conversation data is stored, the process for deleting records, and how you can customize related settings.
Q1. Is my conversation data stored?
Yes. Perxona stores end-user conversation history to help AI avatar understand past context and deliver more personalized interactions. You can configure data retention settings based on your compliance needs.
Data retention policy
Perxona stores end-user conversation history so the AI avatar can understand the past context and provide a personalized experience.
The retention period defines how long customer data, including conversation history, logs, and stored records, should be retained before being automatically deleted or archived. This setting helps organizations comply with data privacy regulations (e.g., GDPR, CCPA).
Q2. Can I delete my data?
Yes. User conversation history is retained for 30 days by default, and you can adjust this setting in your console. For organization-level data, deletion can be requested through our support team.
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