Here you can find frequently asked questions related to the payment process and invoice issuance. We explain the supported payment methods, troubleshooting steps for failed payments, and how to request tax invoices (such as electronic invoices or company reimbursement), helping you complete transactions smoothly.
Q1. What payment methods can I use?
For subscription products, we currently support Apple Pay, Google Pay, and PayPal. Card payments are also accepted through our secure checkout.
Q2. Can I pay without a credit card?
Most payment methods like Apple Pay, Google Pay, and PayPal are supported, but they typically require a linked credit or debit card. A credit card is not strictly required as long as your selected method is properly set up.
Q3. Do I need to enter payment information for the free trial?
Yes, a valid payment method is required to start the free trial. However, you won’t be charged until the trial ends.
Q4. When will I be charged?
You will only be charged once your 14-day free trial ends, unless you cancel beforehand.
Q5. How do I update my payment method?
You can update your payment method anytime through your account settings or via the billing portal link in your invoice email.
Q6. Is my payment secure?
Yes. All payments are processed securely through Lemon Squeezy, which complies with industry-standard encryption and security protocols.
Q7. Who is your payment partner?
All payments are securely processed through Lemon Squeezy, our official payment provider.
Q8. How do I get my invoice?
After each successful payment, an invoice will be automatically emailed to you by Lemon Squeezy. You can also access it anytime via the billing portal link in the email.
Q9. How is tax handled?
Taxes are calculated automatically at checkout based on your billing information and local tax regulations. The tax amount will be clearly shown before you confirm your payment.
Q10. How does payment work if I decide to upgrade?
When you upgrade your plan, the new subscription takes effect immediately. You’ll only be charged the prorated difference based on the remaining time in your current billing cycle.
Q11. How often will I be billed?
You will be billed monthly or annually depending on the plan you selected at checkout.
Q12. Can I switch between monthly and annual billing?
No. Billing is based on the plan you subscribed to. If you’d like to change your billing cycle, you’ll need to switch to a different plan manually. The new cycle will activate at the start of your next billing period.
Q13. Where can I find my billing history?
All billing history and invoices are accessible through the billing portal link in your email or from your account settings.
Q14. What happens if my payment fails?
You will receive a notification as soon as a payment fails, followed by up to three reminders within 14 days. If the issue is not resolved within that period, your service will be automatically suspended.
Q15. Can I update my billing information?
You can access your receipt in the following ways:
- Check your email inbox (a receipt is automatically sent after purchase)
- Click [View Order] in the email
- Select [Generate Receipt]
- Fill in your billing details and download the receipt
Q16. Will I receive an invoice?
Yes. An invoice will be sent to your registered email address after each successful payment.
Q17. Can I fill in my Tax ID?
Yes, you can enter your Tax ID number during the checkout process when filling in billing details.
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